India Post Customer Care Numbers — Helpline, Complaints & Escalation Guide
Updated June 2026 · Verified by SpeedPostLive Editorial Team
Find official India Post customer care contacts and learn exactly which channel to use for tracking issues, Speed Post delays, lost parcels and complaint escalation.
Quick Support Contacts
Toll-Free Helpline
1800-266-6868
9:00 AM – 6:00 PM · Except Sundays & Gazetted Holidays
CRM Complaint Portal
crmportal.indiapost.gov.in
Official online grievance registration
Email Support
webinformationmanager@
For shipping, delivery & account queries
⚠ Important: SpeedPostLive.com is an independent help website and is not the official India Post portal. We do not own or operate any customer care number — this page lists publicly available official contacts.
Common Reasons People Contact India Post Support
Checklist Before Contacting India Post Support
India Post Complaint Escalation Process
If your issue is not resolved at the first level, follow this official escalation path step by step.
Local Post Office
Contact the booking office or delivery office shown in your tracking history. Most issues — wrong address, holding parcels, delivery attempts — are resolved fastest here.
Customer Care Helpline
Call 1800-266-6868 (9 AM–6 PM, except Sundays & gazetted holidays) and request a complaint reference ID. Keep this ID safe for follow-up.
CRM Online Grievance Portal
Submit a detailed complaint at crmportal.indiapost.gov.in with your tracking number, booking details and issue description.
Circle Office — Chief Postmaster General (CPMG)
Escalate unresolved matters to the CPMG of your respective postal circle. For Delhi Circle: 011-23620144, email cpmg_del@indiapost.gov.in, Meghdoot Bhawan, Link Road, New Delhi.
Postal Directorate (Final Escalation)
If still unresolved, write to the Postal Directorate: India Post, Dak Bhawan, Department of Posts, Sansad Marg, New Delhi 110001.
When Should You Contact India Post Customer Care?
Try to resolve issues at the local post office first. Customer care is most useful when:
- → Tracking shows no update for many days and the local office cannot help.
- → Article is marked delivered but not received.
- → Parcel appears lost or not traceable.
- → You want to escalate a complaint or seek clarification on rules, compensation, etc.
Information You Should Keep Ready Before Calling
To get faster help, keep these details ready when you contact support:
- → Full tracking / consignment number
- → Booking date and booking post office name
- → Sender and receiver names and pincodes
- → Latest tracking status (a screenshot helps)
- → Any previous complaint reference number, if already filed
- → Mobile number and email (for response)
Main India Post Support Channels
India Post offers customer support through a combination of:
Toll-Free Helpline
1800-266-6868, 9 AM–6 PM (except Sundays & gazetted holidays)
CRM Grievance Portal
crmportal.indiapost.gov.in for online complaint registration
Email Support
webinformationmanager@indiapost.gov.in for shipping & delivery queries
Local / Divisional Post Office
Direct contact for booking office or delivery office issues
Exact numbers and email IDs are published and updated by India Post / Department of Posts. Always verify the latest contact details from official government portals.
Step 1 — Contact Your Local Post Office
For many issues, the fastest solution comes from the booking office or the delivery office shown in tracking.
- Check your latest tracking event for the office name.
- Search that office name on Google Maps to find its phone number and location.
- Call them with your tracking number or visit with ID proof.
- Ask if the article is lying in their office, in a transit bag, or already returned.
Step 2 — Use the Official CRM Grievance Portal
If local contact does not solve your issue, file an online complaint at crmportal.indiapost.gov.in — the official postal grievance system.
Look for sections like "Customer Support", "Lodge Complaint / Register Grievance" or "Help & Support" on the India Post website if the portal link changes.
What to Clearly Mention in Your Complaint or Call
Whether you call customer care or submit a CRM complaint, keep your message:
- → Short and clear — 1–2 paragraphs, focused on facts.
- → Include tracking number, booking date & office, sender/receiver pincodes, last tracking event and date.
- → State the exact problem — "delayed", "delivered but not received", "returned without reason", etc.
- → Mention if you already visited any post office and what they told you.
Escalation & Record Keeping
If your problem remains unresolved even after contacting customer care:
- → Note down the complaint reference number and keep it safe.
- → Follow up after the indicated response time (typically 7–10 days).
- → Escalate to the CPMG of your circle, then the Postal Directorate, if needed.
- → Maintain copies of receipts, tracking screenshots and complaint acknowledgements.
Special Cases — Passport, Exam Forms, Government Documents
For very important articles like passports, exam admit cards, legal notices, or government documents:
- → Track the article daily until delivery using SpeedPostLive or Passport Tracking.
- → Contact the delivery office early if status looks abnormal.
- → Inform the issuing authority (passport office, exam body, NSDL/UTI) if the article is lost or returned.
Frequently Asked Questions
The India Post toll-free customer care number is 1800-266-6868, available from 9:00 AM to 6:00 PM, except Sundays and gazetted holidays.
You can file a complaint through the CRM Portal at crmportal.indiapost.gov.in, call the toll-free helpline 1800-266-6868, email webinformationmanager@indiapost.gov.in, or visit your local post office in person.
If unresolved, escalate to the Chief Postmaster General (CPMG) of your respective postal circle. If still unsatisfied, you can approach the Postal Directorate at Dak Bhawan, Sansad Marg, New Delhi 110001.
Response times vary by circle and complaint type but typically range from 7–10 working days. Always note your complaint reference number for follow-up.
No. SpeedPostLive.com is an independent informational website. It is not affiliated with India Post or the Department of Posts. This page lists publicly available official contact information to help users reach the correct support channel.
This guide is maintained by the SpeedPostLive Editorial Team and reviewed periodically to reflect publicly available India Post customer support channels and complaint procedures. Last reviewed June 2026.